Privacy Policy

Trailsurfers ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, make an enquiry or book a tour with us.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website or services.

We may collect the following types of information:

Personal identification information such as your name, email address, phone number, nationality, date of birth and emergency contact details. Travel and booking details including passport information, dietary requirements, medical conditions relevant to tour participation, accommodation preferences and payment information. Technical data such as IP address, browser type, device information and pages visited on our website, collected via cookies and analytics tools.

We use the information we collect to: process and confirm your bookings; communicate with you about your trip, including pre-departure information and updates; arrange logistics with local guides, accommodation providers and transport operators; improve our website, services and customer experience; comply with legal obligations and protect our rights; and send you marketing communications if you have opted in.

We do not sell your personal data. We may share your information with trusted third parties where necessary to deliver our services, including local guides, accommodation and transport providers, payment processors and insurance partners. We require these parties to handle your data securely and only for the purposes of providing services to you.

We may also disclose your information if required by law or to protect the safety of our guests, staff or operations.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to access, correct, delete or restrict the processing of your personal data. You may also have the right to object to direct marketing and to request a copy of the information we hold about you.

To exercise these rights, please contact us at ride@trailsurfers.co.

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic and understand user behaviour. You can manage your cookie preferences through your browser settings.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at ride@trailsurfers.co.